Shipping Policy

Shipping Policy for PETNJOY LA

Welcome to PETNJOY LA, your trusted source for high-quality pet accessories in the United States. We strive to provide prompt and reliable delivery service for all your pet care needs.

Order Processing Time

Orders are processed promptly within 1 business day, Monday through Friday.

Delivery Period

We offer Express Delivery with a delivery period ranging from 1 to 3 business days within the United States. Please note that shipping times commence from the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.

Order Cut-Off Time

Orders placed before10:00 a.m. GMT are processed on the same business day. Orders placed after this time will be processed on the following business day.

Shipping Costs

We offer Express Shipping at a flat rate of $10.00 for all orders within the United States.

Method of Delivery

We partner with trusted carriers such as Royal Mail, DPD, Hermes, and DHL to ensure reliable and efficient delivery of your pet accessories.

Non-Shipping Days

Please note that we do not process orders on United States holidays.

Confirmation of Shipment

Once your pet accessories are dispatched, you will receive a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.

Our Working Days

PETNJOY LA Pet Shop operates from Monday through Friday.

Item Misplacement

If your pet accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, please reach out to us at [email protected].

Incorrect Address

If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Please contact us at [email protected] for assistance.

Address Change

To modify the delivery address, please contact us at [email protected] or call +1 636-210-5081 within 24 hours of placing your order. Address changes are not possible once the order is in transit.

Cancellations

If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, please refer to our return policy for further assistance.

Items Damaged During Transit

If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to [email protected] for a free exchange or refund.

CONTACT INFORMATION:

Trade name: PETNJOY LA

Phone number: +1 636-210-5081

Email: [email protected]

Physical address: 637 E El Segundo Blvd, Los Angeles, CA 90059, United States