Frequently Asked Questions (FAQs)
Effective Date: May 14, 2026
ORDER & SHIPPING
Q: How long does order processing take?
A: All orders are processed within 0 to 2 business
days. Orders placed after 5:00 PM will be processed
on the next business day. Orders are not processed
on Sundays or public holidays.
Q: How long does delivery take?
A: Once processed, estimated delivery times are:
– Transit Time: 3 to 5 business days
– Total Delivery Time: 3 to 7 business days
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all
orders within the United States. There are no
additional shipping fees at checkout.
Q: Do you ship internationally?
A: Currently, we ship within the United States
only. International shipping is not available
at this time.
Q: How do I track my order?
A: Once your order has been shipped, you will
receive a confirmation email with your tracking
number. You can use this to track your order
directly through the carrier’s website.
If you do not receive a tracking email within
2 business days, please contact us at
RETURNS & REFUNDS
—————–
Q: What is your return policy?
A: We offer a 30-day easy return policy. If you
are not satisfied with your purchase, you may
Return it within 30 days of delivery for a
refund or exchange.
Q: How long does a refund take?
A: Refunds are processed within 7 business days
of receiving your returned item.
Q: My order arrived damaged. What do I do?
A: If your order arrives damaged, please:
– Take clear photos of the damaged product
and packaging
– Contact us within 7 days of delivery
– Email the photos with your order number
Claims submitted without photos or after
7 days may not be eligible for a refund
or replacement.
PAYMENTS
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Q: What payment methods do you accept?
A: We accept the following payment methods:
– Visa
– Mastercard
– American Express
– JCB
– Discover
– Diners Club
– Apple Pay
– PayPal
All payments must be completed in full at
the time of purchase. We do not offer
installment plans or partial payments.
Q: Is my payment information secure?
A: Yes! All transactions are 100% secure
and encrypted. We use industry-standard
SSL encryption to protect your payment
information.
PRODUCTS
——–
Q: Are your products safe for pets?
A: Yes. Every product at PETNJOY LA is
carefully selected to meet quality and
safety standards for pets.
Q: Do you have a physical store I can visit?
A: Yes! Visit us at:
637 E El Segundo Blvd,
Los Angeles, CA 90059, USA
CONTACT US
———-
Business Name: Petnjoy la
Physical Store name: PET N JOY
Website: https://petnjoyla.com/
Physical Store Address: 637 E El Segundo Blvd, Los Angeles, CA 90059, USA
Business day/hours: Monday-Saturday: 10:00 AM – 7 :00 PM
Phone: +1 (323) 754-9007
Email: [email protected]
Contact Form: Click here
Customer Support Hours: Monday-Saturday: 10:00 AM – 6 :00 PM (BST)
Response Time: Our customer support team responds to all inquiries within 24 hours.