Shipping Policy
Effective Date: May 09, 2026
At PETNJOY LA, we are committed to delivering your pet accessories safely and on time. Every order is carefully packed and shipped using reliable carriers to ensure a smooth and dependable delivery experience.
Order Processing Time
All orders are processed within 0 to 2 business days.
Orders placed after 5:00 PM will be processed on the next business day.
Please note that orders are not processed or shipped on Sundays or public holidays.
Shipping Time & Delivery Estimates
Once your order has been processed, it is shipped using our standard shipping method. Estimated delivery times are as follows:
- Transit Time: 3 to 5 business days
- Total Delivery Time: 3 to 7 business days (processing + transit)
Delivery times may vary depending on your location, weather conditions, or carrier-related delays that are beyond our control.
Shipping Location
We currently ship within the United States only.
International shipping is not available at this time.
Shipping Charges
We offer free standard shipping on all orders.
There are no additional shipping fees charged at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to track your order directly through the carrier’s website.
If you do not receive a tracking email within 2 business days after placing your order, please contact us for assistance.
Delivery Issues or Delays
If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can help investigate the issue with the shipping carrier.
Damaged Packages
If your order arrives damaged, please follow these steps:
- Take clear photos of the damaged product and packaging
- Contact our customer support within 7 days of delivery
- Email the photos along with your order number to: [email protected]
Claims submitted without photographic evidence or after 7 days may not be eligible for a refund, replacement, or store credit.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you need to correct your shipping address and your order has not yet shipped, please contact us immediately.
Contact Information
For any questions or concerns related to shipping, please contact us:
Business Name: PETNJOY LA
Business Type: Pet Accessories
Business Address: 637 E El Segundo Blvd, Los Angeles, CA 90059, USA
Phone: +1 323 754 9007
Email: [email protected]
Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed