Return & Refund Policy
Effective Date: May 09, 2026
At PETNJOY LA, our goal is to provide quality pet accessories and reliable service so you can shop with confidence. We want every customer to be satisfied with their purchase. If, for any reason, your order does not meet expectations, our return and refund process is designed to be clear, simple, and fair.
Return Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging, including all accessories and included items
- Proof of purchase must be provided
If an incorrect item was ordered by the customer, return shipping costs will be the customer’s responsibility. Returns requested after the 30-day period will not be accepted.
Return Method
All returns must be sent by mail. We do not accept in-store returns for online purchases.
Return Label
A prepaid return shipping label may be provided for eligible returns that meet our return conditions.
If the return is due to a customer ordering error or change of mind, the return shipping cost may be deducted from the refund.
To return an item:
- Repack the item securely in its original packaging
- Attach the return shipping label to the package
- Drop off the package at the shipping carrier listed on the label
If you are unable to locate your return label, please contact our support team for assistance.
Restocking Fee
There is no restocking fee for approved returns that meet our return requirements.
Damaged or Defective Items
If your order arrives damaged or defective, please follow these steps:
- Take clear photos of the damaged or defective item
- Contact our customer support within 7 days of delivery
- Email the photos along with your order details to: [email protected]
Requests submitted after 7 days or without proper photo evidence may not be eligible for a refund, replacement, or store credit.
Refund Processing
Once we receive and inspect the returned item, please allow up to 7 business days for the refund to be processed.
Refunds will be issued to the original payment method used during checkout.
Shipping Information
- Order Processing Time: 0–2 business days
- Transit Time: 3–5 business days
- Estimated Delivery Time: 3–7 business days
- Order Cut-Off Time: 5:00 PM
- Shipping Method: Standard Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding returns, refunds, or shipping, please contact us:
Business Name: PETNJOY LA
Business Type: Pet Accessories
Business Address: 637 E El Segundo Blvd, Los Angeles, CA 90059, USA
Phone: +1 323 754 9007
Email: [email protected]
Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed